Velvet Auto Care Privacy Policy

Effective Date: June 2025



Velvet Auto Care (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.velvetautocare.com) or use our mobile detailing services.

We may collect the following types of personal information:

Device Information

• Examples: browser version, IP address, time zone, cookies, pages visited, search terms.
• Purpose: to load the Site properly, analyze traffic, and improve user experience.
• Source: automatically collected when you visit our Site.

Order & Service Information

• Examples: name, billing/shipping address, payment details, phone number, email.
• Purpose: to process your bookings or purchases, confirm appointments, provide invoices, communicate with you, and prevent fraud.
• Source: collected directly from you when you book or purchase.

Customer Support Information

• Examples: communication history, questions, or requests.
• Purpose: to provide customer service and resolve issues.
• Source: collected directly from you.

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has shared information with us, please contact us so we can delete it.

We only share your information with trusted third parties as needed to provide services:

• Payment processors (for secure transactions).
• Scheduling/booking tools (to manage appointments).
• Analytics providers (to improve site performance).

We may also share information if required by law, to comply with legal requests, or to protect our business.

We use tools like Google Analytics to better understand how customers interact with our site and services. This data may also be used for remarketing and advertising purposes.

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• Learn more about how Google uses your data here: Google Privacy Policy.
• You can opt-out of targeted advertising here: Google Ads Settings.

We use cookies to enhance your browsing experience by remembering preferences and improving site functionality. Cookies may include functional, performance, and advertising-related data. You can disable cookies in your browser settings, though doing so may affect your experience.

We will keep your personal information as long as necessary to fulfill the purposes outlined above unless you request deletion.

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request corrections or deletions.
• Opt-out of certain data processing or advertising.

To exercise your rights, contact us at care@velvetautocare.com.

Our Site does not currently respond to “Do Not Track” browser signals.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or would like to make a complaint, please contact us:

Velvet Auto Care

Email: care@velvetautocare.com